Last updated: August 22, 2026
Credits you add to your wallet through Buy Credits are intended for use across TeachX's tools - question papers, notes, presentations, plagiarism checks, and the rest. Once a top-up is added to your wallet, it's available immediately for use.
If you top up your wallet and change your mind, you can request a refund for the unused portion of that top-up within 7 days of the purchase. Credits that have already been spent generating content are not eligible, since the tool has already been used.
If a generation fails due to a system error on our side - the job doesn't complete and no usable output is produced - the credits spent on that attempt are reversed back to your wallet automatically. You don't need to request anything for this case.
Credits spent on a generation that completed successfully aren't refundable, even if you're unhappy with the result - AI-generated content can vary, and we encourage reviewing and regenerating within your existing balance rather than treating any single generation as final.
Institutes on pooled, centrally-billed plans should contact us directly about refund or adjustment requests for their billing cycle - the 7-day window above applies to individual top-ups, not institute invoicing arrangements.
Email hello@teachx.in from the address on your TeachX account with the date of your top-up and how many credits are still unused. We aim to respond within 3 business days.